The Paper Cut, Inc. is located at 234 West Northland Avenue in Appleton, WI.

Please contact us with any questions or concerns you may have. 

Office Hours:   Monday - Thursday 7:30 am - 4:00 pm CST,  Friday 8am - 12 pm CST

You can call us at 920-954-6210 or fax us at 920-954-6266.
You can also email general questions to info@thepapercut.com or direct questions to Heather or Sarah.

Your satisfaction is one of our highest concerns.

SHIPPING CHARGES
Minimum shipping--$5.50
Orders up to $100--9%, up to $200--8%, up to $400--7%

Additional Shipping Charges of $2.00 - $4.50 may be incurred and reflected on your packing slip, based on your shipping address.  This is a Delivery Area/Fuel Surcharge fee as determined by our shipping vendor.

CANADA SHIPPING  - Exact shipping charges will apply.  We will ship via Fed Ex Ground or                 US MAIL Priority Flat Rate, whichever is less.

SHIPPING TIME

We standardly ship orders within 3 - 5 business days from the date of the order. 

We do offer expedited services, both on in-house turn-around time and on shipping services.  

Rush orders MUST be received by NOON CST (Mon - Thurs, ON FRIDAY, deadline is 10 am CST) 

in order to ship on the same day  (in stock items only - custom cuts and die cuts required more time)

.

If you need your order by a certain date, please contact us via email or phone after you have placed your on-line order.   We ship via Fed Ex Ground (except:  Wisconsin and Minnesota - orders will ship via SpeeDee Delivery Service)

DISCREPANCIES / DAMAGES
Any order discrepancies or damages MUST be reported within 3 business days of receiving your order.

RETURNS

ALL returns must be pre-authorized thru Customer Service.  

Custom Cuts, Die Cuts and non-stocked items ARE NOT RETURNABLE.  

All returns are subject to a 15% or $15.00 (whichever is greater) restocking fee.

Return shipping costs are the responsibility of the customer.